Press the key next to Credit/Debit F2. This should bring the terminal to the main Sale screen The display reads: PIC UP…what does this mean? “PIC UP” is a form of decline that can be caused by a lost or stolen card. Another form of payment will be required.
This stands for ”Approval Duplication.” This is a security measure that assures a transaction is not run twice for the same amount. In most cases, the transaction may have run, but dropped the connection on its way back to your terminal. If this happens, the terminal will not produce a receipt.
The display reads: Lost Carrier…what does this mean?
This means the phone connection has dropped. Retry transaction. If still receiving issue, Check to see if line is in use. If it is not, try a different phone cord.
What is the “Force” mode? What is different from the “Sale” mode? Force is a type of transaction that allows you to process/re-process a sale that has a pending approval code.
There are also times when a sale requires an approval from the voice authorization number (Message: Call ND or Authorization Needed). In this instance once you received an approval code from the voice authorization number you would use the Force option to complete the sale.
How do I change the time and date on my Hypercom terminal?
The screen may display: Sale, Refund, Void; or may read Sale, Check, Settlement; or may read Sale, Refund, Settlement
If you screen reads Sale, Check, Settlement Select Settlement with the aligning F-Key and see the steps below.
If your screen reads: Sale, Refund, Void Press the Purple More Key (far left purple key) Settlement should be your first option. Press the F-Key that aligns with Settlement.
Once pressed your terminal will display your refund and sales totals. Press enter to confirm the amounts. The terminal will start to process the settlement. At the end of the settlement the terminal will print you a settlement report. The report should read Settlement Successful at the bottom.
How do I enter Canadian Postal Codes when processing a credit card payment on the VeriFone/Nurit or Hypercom
The first step is to speak with Customer Service so . You will need to inform us in writing of your address change so that we can update our systems with the new information. After this has been completed you can update your address through your machine. Our Technical Support team can assist you
I need to changer the paper in our VX510, VX 570, VX 520, Omni 3730, 3730LE, must I use thermal paper only?
If your receipts and settlement say “demo” on them your terminal is currently in “Demo Mode”.
You will not be able to process any live transactions or settlements in this mode. Any sales or settlements will only go through as tests. Also, they do not reach are authorization and settlement servers.
Please contact our technical support team for assistance in switching the terminal out of Demo Mode
HOW DO I SIGN UP FOR Online access to my transactions/batch reports
In order to sign up for online access you will need to speak with customer service so we can gether all of the information necessary to request an account be set up for your business. The process can take between 7-10 business days
MY VERIFONE IS READING “PP NOT CONNECTED”. I JUST MOVED LOCATIONS AND HAVE BEEN UNABLE TO USE TH EQUIPMENT EVER SINCE.
The “PP Not Connected error” means the terminal is not detecting the pin pad.
If you have a Pin Pad, please unplug the power cord first, then reconnect the pin pad and then plug in the power to the terminal.If the terminal still does not detect the pin pad,please contact our Technical Support team for assistance
What does RAD FAIL mean on my Verifone/Nurit 8020 Wireless terminal?
The card must be present for a debit sale. After swiping the card, if Debit is enabled, you will have the option of choosing credit or debit. select the Debit option with the corresponding F-key on the right hand side of the screen. If you do not have a choice of credit or debit the terminal has not been configured to take debit cards.