DEJAVOO Z9

DEJAVOO Z11

How to run a credit card sale (EMV)
1. Tap on the CREDIT icon on your terminal home screen.
2. Tap on the SALE icon.
3. Input the SALE AMOUNT and press OK.
4. Tap (contactless only) or insert chip card.
5. If prompted, confirm the SALE AMOUNT by pressing F2 (YES) or F4 (NO). Conditional on the terminal’s configuration.
6. The transaction is processed. Sales receipts will print with details of the transaction.
How to run a debit sale
1. Tap on the DEBIT icon on your terminal home screen.
2. Tap on the SALE icon
3. Input the SALE AMOUNT and press OK.
4. Tap (contactless only), swipe or insert chip card.
5. If prompted, confirm the SALE AMOUNT by pressing F2 (YES) or F4 (NO). Conditional on the terminal’s configuration.
6. Cardholder inputs PIN on terminal PIN Pad or external PIN Pad and presses OK.
7. The transaction is processed. Sales receipts will print with details of the transaction.
How to run a credit card sale (Manual Entry)
1. Tap on the CREDIT icon on your terminal home screen.
2. Tap on the SALE icon.
3. Input the SALE AMOUNT and press OK.
4. Manually input card #.
5. Follow the CNP prompts (input exp. date, ZIP code etc). Conditional on the terminal’s configuration.
6. The transaction is processed. Sales receipts will print with details of the transaction.
How to void a credit transaction (Card present)
1. Tap on the CREDIT icon on your terminal home screen.
2. Tap on the VOID icon.
3. Input the VOID AMOUNT and press OK.
4. If prompted, confirm the void amount by tapping OK or CANCEL. Conditional on the terminal’s configuration.
5. If prompted, input Manager Password (1234 default).
6. Tap (contactless only) or insert chip card.
7. The transaction is processed. Void receipts will print with details of the transaction.
How to void a credit transaction (Card not present)
1. From the idle prompt, tap the ☆ icon to access the FAVORITES menu.
2. Tap VOID TRANSACTION.
3. If prompted, input Manager Password (1234 default).
4. Tap BY TRANSACTION #.
5. Input TRANSACTION # to be voided and press OK.
6. Confirm the void transaction by tapping SELECT.
7. If prompted, confirm the void amount by tapping OK or CANCEL. Conditional on the terminal’s configuration.
8. If prompted, input Manager Password (1234 default).
9. The void is processed. Void receipts will print with details of the transaction.
How to reprint receipt
1. From the idle prompt, tap the ☆ icon to access the FAVORITES menu.
2. Tap REPRINT RECEIPT.
3. If prompted, input Manager Password (1234 default).
4. Tap desired option (LAST, BY TRANSACTION # or BY CARD NUMBER).
5. Follow prompts and transaction receipt prints
How to settle daily batch
1. From the idle prompt, tap the ☆ icon to access the FAVORITES menu.
2. Tap SETTLE DAILY BATCH.
3. If prompted, input Manager Password (1234 default).
4. Terminal communicates with the host.
5. Settlement Report prints
Call me feature
1. From the terminal main screen tap the phone icon.
2. If prompted, input Manager Password (1234 default).
3. Tap CALL ME.
4. The terminal sends notification to the help desk and you will receive a call back from a representative with assistance.
Printing reports
1. From the idle prompt, tap the icon to access the FAVORITES menu.
2. Tap desired report type (DAILY REPORT or SUMMARY REPORT).
3. If prompted, input Manager Password (1234 default).
4. REPORT prints.
Turn clerk prompt on/off
1. From the idle prompt, tap the icon with 3 lines to access the SERVICES menu. 2. Tap CORE.
2. Tap APPLICATIONS.
3. Tap DVCREDITAPP.
4. Tap SETUP.
5. If prompted, input Manager Password (1234 default).
6. Tap TRANS PROMPTS.
7. Tap CLERKS.
8. Tap PROMPT.
9. Tap to select desired option and press OK.
10. To return to the home screen press the red X key 2 times.