Terminal FAQ

How do I implement the manual sale process?

VeriFone/Omni: VX 510, VX 570, OMNI 3730, 3730LE
1. Select (F2). Sale screen will display.
2. Swipe or enter account number.
3. Type in credit card number and press enter. Expiration date will display next.
4. Type in the expiration date MM/YY.
5. Press “Enter.”
6. “Card present. yes or no?”
7. Press “No” (F2).
8. Imprint card or press “Enter” key on terminal.
9. Type in amount of sale.
10. Press “Enter.” (At this point you may be prompted for the address)
11. Type in street number. (Example: 1234)
12. Press “Enter.”
13. Type in Zip Code.
14. Press “Enter.” Terminal will begin to process sale.
VeriFone VX 520
1. Select “Sale”
2. Enter in Sale Amount, press enter
3. Swipe or enter account number, press enter.
4. Follow any remaining on screen prompts to complete the transaction
Hypercom
1. Screen says “Swipe Customer Card.”
2. Type in credit card number.
3. Press “Enter.”
4. Type in the expiration date. (MM/YY)
5. Press “Enter.”
6. “Take imprint of Card” will display or press “Enter” to bypass.
7. “Card Present” will display. Press the “No” key. (Same as yellow clear key)
8. “Amount” will display. Type in sale amount and then press enter.
9. “Address” will display. Type in address number (Example: 1234) and press “Enter.” (If address is not available, press enter to bypass)
10. “Zip Code.” will display. Type in Zip Code and press “Enter.” (If Zip Code is not available, press enter to bypass)
VeriFone/Nurit 8020 Wireless Terminal
1. Screen reads “Credit, Sale, Account.”
2. Type in credit card number and press enter.
3. Expiration Date, type in MM/YY from card.
4. Screen reads “Card Present.”
5. Press “No” (Menu).
6. Screen reads “Amount.”
7. Type sales amount and then press “Enter.”
8. Screen reads, “Address”
9. Type in house number (Example: 1234) or press “Enter” to bypass.
10. Screen reads “Zip Code.”
11. Type in Zip Code or press “Enter” to bypass.
12. Screen should read “Processing.”

How do I issue a refund?

Hypercom
VeriFone/Omni
1. Press Refund
2. Swipe or enter account number of card.
VeriFone/Nurit 8020

How do I void a sale? 

NOTE: 

Voids can only be done if the sale to be voided is in current batch. 
Voiding the first sale of a batch will cause issues settling later.

Hypercom
1. Press the void key and enter the invoice number found on the original sales receipt.
2. Press the enter key. Some models may require you to press enter to confirm.
VeriFone/Omni
1. Select Void.
2. To void the last transaction, press Yes (F1) or Press No (F2) if selection is not last transaction.
3. Account, Invoice and Amount will be displayed.
4. Select your preferred method of retrieval. (Note: Invoice from original receipt will be needed if invoice option is selected)
VeriFone/Nurit 8020
1. Press the up arrow four times. The terminal will display Credit/Void Account
2. Swipe or enter the account number and follow the prompts on screen.

What do I do if the Settlement Failed / INV Balance?

Solution
1. Reboot terminal. (If still failed)
2. Contact Support for assistance in attempting to force the batch to settle.

I have no host connection, dialing primary/secondary 

Solution
1. Make sure line is analog type. (Most digital lines do not fully support data transfer) .
2. Check phone cord connection between wall and terminal. 
3. Remove splitter if applicable. 
4. Try connecting the Terminal to a different wall jack or change phone cord.
5. If DSL is present, make sure a DSL filter is plugged into wall jack. 6. Have line checked by the phone company.

Card is swiped on my VeriFone terminal, yet nothing happens and the display reads: Credit/Debit…Comm Server. How do I correct?

Solution

The display reads: Call ND…what does this mean? 

Solution

The display reads: AP DUP…what does this mean? 

Solution

The display reads: Lost Carrier…what does this mean?

Solution
This means the phone connection has dropped. Retry transaction. If still receiving issue, Check to see if line is in use. If it is not, try a different phone cord.
What is the “Force” mode? What is different from the “Sale” mode? Force is a type of transaction that allows you to process/re-process a sale that has a pending approval code.
There are also times when a sale requires an approval from the voice authorization number (Message: Call ND or Authorization Needed). In this instance once you received an approval code from the voice authorization number you would use the Force option to complete the sale.

How do I change the time and date on my Hypercom terminal?

Solution
1. Press the blue “Function” key.
2. Type 10, then press Enter.
3. Enter password: 0000.
4. Type in the date. (MM/DD/YYYY) Press “Enter.”
5. Type in the time. (HH:MM:SS – Must use Military time) Press “Enter.”

How do I change the time and date on my Vx510, Vx570, 3730/LE, VX 520 terminal?

Solution
1. From sales screen, press the purple “More” key twice or press the Green Enter key
2. Select “Other Setup.” If prompted, type in the password.
3. Press the purple “More” key until “Date & Time” are located.
4. Select “Date & Time.”
5. Type in the date. (MM/DD/YYYY) Press “Enter.”
6. Type in the time. (HH:MM:SS – Note: use Military time) Press “Enter.”
7. Press the red “Cancel” key three times to return to main sale screen

How do I batch out on my Hypercom:

Solution
1. The screen should read Swipe Customer Card
2. Press the Settlement Key (Also known as the letter E)
3. Enter your password (default 0000)
4. Press Enter to confirm your Refund Amounts.
5. Press Enter to confirm your Sales Amounts.
6. The dialing process will begin
7. The terminal will print a Settlement Report.
If you are unable to Batch the terminal, please contact Customer Service. It is possible that your terminal’s Settlement may have already been captured by our system

How do I change the time and date on my VeriFone/Nurit 8020 Wireless terminal?

Solution
1. Press the Menu/Esc key.
2. Enter your password, if prompted
3. From the menu screen, press the number 5. (System Options)
4. Date and Time will appear as the first option. Press Enter.
5. Type in the date. (MM/DD/YYYY) Press “Enter.”
6. Type in the time. (HH:MM:SS – Note: use Military time) Press “Enter.”
7. Press Menu/Esc twice or until screen displays “Credit, Sale, Account.”

How do we batch out? We need the steps to follow for the terminal daily batch out. We have the VeriFone VX____ terminal. 

Solution
The screen may display: Sale, Refund, Void; or may read Sale, Check, Settlement; or may read Sale, Refund, Settlement
If you screen reads Sale, Check, Settlement
Select Settlement with the aligning F-Key and see the steps below.
If your screen reads: Sale, Refund, Void
Press the Purple More Key (far left purple key)
Settlement should be your first option.
Press the F-Key that aligns with Settlement.
Once pressed your terminal will display your refund and sales totals.
Press enter to confirm the amounts.
The terminal will start to process the settlement.
At the end of the settlement the terminal will print you a settlement report.
The report should read Settlement Successful at the bottom.

How do I enter Canadian Postal Codes when processing a credit card payment on the VeriFone/Nurit or Hypercom

Solution

How do I change the address on receipt of my Terminal.

Solution

I need to changer the paper in our VX510, VX 570, VX 520, Omni 3730, 3730LE, must I use thermal paper only?

Solution

Why does the heading on my receipts and settlement reports say “demo” ?

Solution
If your receipts and settlement say “demo” on them your terminal is currently in “Demo Mode”.
You will not be able to process any live transactions or settlements in this mode. Any sales or settlements will only go through as tests. Also, they do not reach are authorization and settlement servers.
Please contact our technical support team for assistance in switching the terminal out of Demo Mode

HOW DO I SIGN UP FOR Online access to my transactions/batch reports

Solution

MY VERIFONE IS READING “PP NOT CONNECTED”. I JUST MOVED LOCATIONS AND HAVE BEEN UNABLE TO USE TH EQUIPMENT EVER SINCE.

Solution

What does RAD FAIL mean on my Verifone/Nurit 8020 Wireless terminal?

Solution

How do I type in a customer’s billing address on my VeriFone trerminal?

Solution

How do I type in a customer’s billing address on my VeriFone trerminal?

Solution